At Pearl and Pixel, we hope you are happy with your purchase. However, if you are not completely satisfied, you may request a return or refund under the conditions outlined below.

All returns must be made within 28 days of delivery, in original condition, unused, and with proof of purchase.

Unwanted Goods

If you receive an item that is not what you ordered or you simply change your mind, we are happy to offer a refund or exchange within 28 days of delivery.

To be eligible:

  • Items must be unused and in original packaging
  • Original invoice or proof of purchase must be included
  • Items must be returned in a resellable condition

Faulty Goods

If you receive a product that is faulty or damaged, please contact us as soon as possible.

Depending on the issue, we will offer:

  • A replacement product, or
  • A full or partial refund

All faulty items may need to be returned for inspection before a refund is processed.

Returns by Post

When returning items, please ensure:

  • Items are securely packaged to avoid damage during transit
  • Original packaging is used wherever possible
  • Proof of postage is kept until your return is confirmed

We are not responsible for items lost or damaged during return shipping.

Promotional Items

If you purchased items as part of a promotional offer (such as Buy One Get One Free, Buy One Get One Half Price, or similar deals), all items in the offer must be returned together in order to receive a refund.

How do I know if my return has been received?

Once your return has been received and processed, we will notify you via email.

Refunds are usually processed promptly, however it may take up to 7–10 working days for your bank to complete the transaction.

If you have not received confirmation within 21 days of returning your item, please contact us.

What if I receive the wrong refund amount?

If you believe there has been an error in your refund, please contact us immediately with your order details.

Email: contact@pixelandpearl.shop
Phone: +44 7806 686441

All refund queries must be reported within 14 days of receiving your refund so we can investigate the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@pixelandpearl.shop
Phone: +44 7806 686441
Address: Wilbraham Road, M14 7DN